Effective Date: 12th November 2025

GTA Specialized Homecare is committed to protecting the privacy, confidentiality, and security of personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website gtahomecare.com or receive our homecare services.

1. Information We Collect

In the course of providing homecare services, we may collect the following information:

• Personal information: name, address, phone number, email
• Personal Health Information (PHI): medical history, health conditions, care needs, and other information necessary to provide safe and appropriate homecare services
• Payment information: billing details, payment method information
• Website usage data: limited technical information related to interactions with our website

We collect only the information that is reasonably necessary to deliver care, manage services, and meet legal and regulatory obligations.

2. How We Use Your Information

Your information may be used for the following purposes:

• Assessing eligibility for and providing homecare services
• Developing, delivering, and managing individualized care plans
• Communicating with clients, families, and authorized representatives
• Processing payments, billing, and administrative functions
• Meeting legal, regulatory, and professional obligations
• Improving service quality and website functionality

Personal Health Information is used strictly on a need-to-know basis.

3. Disclosure and Sharing of Information

GTA Specialized Homecare does not sell or rent personal or health information.

Information may be shared only when necessary and permitted by law, including with:

• Employees and contracted healthcare professionals involved in your care
• Third-party service providers (such as payment processors) who are required to maintain confidentiality
• Regulatory bodies, insurers, or legal authorities when required by applicable laws

All third parties are required to safeguard information in accordance with privacy and healthcare regulations.

4. Safeguarding Your Information

We take reasonable and appropriate measures to protect personal and health information, including:

• Secure electronic systems and data storage
• Administrative, technical, and physical safeguards
• Restricted access to authorized personnel only
• Ongoing review of privacy and security practices

5. Your Rights and Choices

Subject to applicable laws, you have the right to:

• Access your personal and health information
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses or disclosures, where applicable
• Request deletion of information, subject to legal and regulatory retention requirements

Requests can be made by contacting us using the details below.

6. Cookies and Website Tracking

Our website may use cookies to support functionality and basic analytics.

You may disable cookies through your browser settings; however, this may affect certain website features.

7. Changes to This Privacy Policy

GTA Specialized Homecare may update this Privacy Policy to reflect changes in legal requirements or our practices.

Updated versions will be posted on our website with a revised effective date.

8. Contact Information

If you have questions, concerns, or requests regarding your privacy or personal health information, please contact:

Email: [email protected]

By using our website or receiving services from GTA Specialized Homecare, you acknowledge and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.